Each of our items is made by hand especially for you once the order is received. Slight variations in form are an intentional result of the individual production methods. A period of two weeks is necessary to produce an item. After it is complete, we will notify you by e-mail. Emerenz will cover the shipping costs.
The items may not be washed in a washing machine. Washing by hand with cold water and wool detergent or dry cleaning is recommended. Normally, it should suffice to air out the item overnight in moist, fresh air.
How can I measure my circumference?
In case your circumference is divergent to medium size we manufacture the item according to your personal datas. Measure around the longest circumference which is obtained by tracing a horizontal line above the ears. Please send completed email form below immediately after your purchase, because only this allows us to finish the item in your particular size.
right of revocation
You can revoke the contract entered into with us through your purchase of the goods within fourteen days of delivery without specifying reasons.
To exercise your right of revocation, send us a clear statement of your decision to revoke this contract at email@example.com. Upon confirmation from us, the goods must be returned within fourteen days to the following address:
Printkultur GbR, Enhuberstraße 6-8, Rgb, 80333 München, Germany
You will be responsible for the costs of returning the goods.
Please avoid damaging or soiling the goods. Return the goods in an appropriate package with adequate protection from damage during transit. You must cover the costs of any loss in value of the goods that results from inappropriate handling on your part.
As soon as we receive the goods, we will transfer the payment made by you back to your account.